Objectives
- Explain the core principles, terminology and governing standards of Emotional Intelligence
- Apply proven methods and tools for Emotional Intelligence to real workplace situations
- Analyse performance data to find risks, gaps and improvement opportunities
- Compare your practice with international benchmarks and regional case studies
- Build a practical action plan to apply Emotional Intelligence in your organisation
Who should attend
Executives, managers, team leaders and high-potential staff.
Course outline — 5 days
- Day 1Principles, terminology and governing standardsEmotional Intelligence
- Day 2Methods, tools and calculationsEmotional Intelligence
- Day 3Operation, inspection and performanceEmotional Intelligence
- Day 4Risk, troubleshooting and case studiesEmotional Intelligence
- Day 5Best practice, assessment and action planEmotional Intelligence
10-day outline
- Day 1Principles, terminology and governing standardsEmotional Intelligence
- Day 2Methods, tools and calculationsEmotional Intelligence
- Day 3Operation, inspection and performanceEmotional Intelligence
- Day 4Risk, troubleshooting and case studiesEmotional Intelligence
- Day 5Best practice review and mid-course assessmentEmotional Intelligence
- Day 6Advanced analysis techniquesEmotional Intelligence
- Day 7Digital tools, data and softwareEmotional Intelligence
- Day 8Practical labs and simulationsEmotional Intelligence
- Day 9Regional benchmarks and lessons learnedEmotional Intelligence
- Day 10Capstone project and final assessmentEmotional Intelligence
Upcoming sessions 2027–2030
| City | Dates | Duration |
|---|---|---|
| Nairobi | 6 Sep 2027 – 10 Sep 2027 | 5 days |
| Milan | 1 Nov 2027 – 5 Nov 2027 | 5 days |
| Tunis | 27 Nov 2028 – 8 Dec 2028 | 10 days |
| Dubai | 13 Oct 2030 – 24 Oct 2030 | 10 days |
No public session is listed yet. We can run this course in any city on your dates, online, or at your company.