Objectives
- Explain the core principles, terminology and governing standards of Excellence Models (EFQM)
- Apply proven methods and tools for Excellence Models (EFQM) to real workplace situations
- Analyse performance data to find risks, gaps and improvement opportunities
- Compare your practice with international benchmarks and regional case studies
- Build a practical action plan to apply Excellence Models (EFQM) in your organisation
Who should attend
Quality managers, auditors, excellence and continuous improvement teams.
Course outline — 5 days
- Day 1Principles, terminology and governing standardsExcellence Models (EFQM)
- Day 2Methods, tools and calculationsExcellence Models (EFQM)
- Day 3Operation, inspection and performanceExcellence Models (EFQM)
- Day 4Risk, troubleshooting and case studiesExcellence Models (EFQM)
- Day 5Best practice, assessment and action planExcellence Models (EFQM)
10-day outline
- Day 1Principles, terminology and governing standardsExcellence Models (EFQM)
- Day 2Methods, tools and calculationsExcellence Models (EFQM)
- Day 3Operation, inspection and performanceExcellence Models (EFQM)
- Day 4Risk, troubleshooting and case studiesExcellence Models (EFQM)
- Day 5Best practice review and mid-course assessmentExcellence Models (EFQM)
- Day 6Advanced analysis techniquesExcellence Models (EFQM)
- Day 7Digital tools, data and softwareExcellence Models (EFQM)
- Day 8Practical labs and simulationsExcellence Models (EFQM)
- Day 9Regional benchmarks and lessons learnedExcellence Models (EFQM)
- Day 10Capstone project and final assessmentExcellence Models (EFQM)
Upcoming sessions 2027–2030
| City | Dates | Duration |
|---|---|---|
| Nairobi | 8 Mar 2027 – 19 Mar 2027 | 10 days |
| Sharm El Sheikh | 26 Apr 2027 – 30 Apr 2027 | 5 days |
No public session is listed yet. We can run this course in any city on your dates, online, or at your company.