Objectives
- Explain the core principles, terminology and governing standards of Total Quality Management
- Apply proven methods and tools for Total Quality Management to real workplace situations
- Analyse performance data to find risks, gaps and improvement opportunities
- Compare your practice with international benchmarks and regional case studies
- Build a practical action plan to apply Total Quality Management in your organisation
Who should attend
Quality managers, auditors, excellence and continuous improvement teams.
Course outline — 5 days
- Day 1Principles, terminology and governing standardsTotal Quality Management
- Day 2Methods, tools and calculationsTotal Quality Management
- Day 3Operation, inspection and performanceTotal Quality Management
- Day 4Risk, troubleshooting and case studiesTotal Quality Management
- Day 5Best practice, assessment and action planTotal Quality Management
10-day outline
- Day 1Principles, terminology and governing standardsTotal Quality Management
- Day 2Methods, tools and calculationsTotal Quality Management
- Day 3Operation, inspection and performanceTotal Quality Management
- Day 4Risk, troubleshooting and case studiesTotal Quality Management
- Day 5Best practice review and mid-course assessmentTotal Quality Management
- Day 6Advanced analysis techniquesTotal Quality Management
- Day 7Digital tools, data and softwareTotal Quality Management
- Day 8Practical labs and simulationsTotal Quality Management
- Day 9Regional benchmarks and lessons learnedTotal Quality Management
- Day 10Capstone project and final assessmentTotal Quality Management
Upcoming sessions 2027–2030
| City | Dates | Duration |
|---|---|---|
| Milan | 17 Jun 2030 – 21 Jun 2030 | 5 days |
No public session is listed yet. We can run this course in any city on your dates, online, or at your company.
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- Excellence Models (EFQM): Applied Workshop
- Kaizen & Continuous Improvement: Applied Workshop
- Business Process Reengineering: Applied Workshop