GARNETأكاديمية جارنت · Academyالعربية

International Certification Prep

ITIL 4 Foundation — Exam Preparation

ITIL 4 Foundation exam preparation is an intensive programme that covers the full body of knowledge, explains the exam rules and question styles, and builds confidence through timed mock exams and a personal study plan.

Code: CP163Field: International Certification PrepFormats: 5 or 10 days · classroom, online, in-house
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Objectives

  • Explain the core principles, terminology and governing standards of ITIL 4 Foundation
  • Apply proven methods and tools for ITIL 4 Foundation to real workplace situations
  • Analyse performance data to find risks, gaps and improvement opportunities
  • Compare your practice with international benchmarks and regional case studies
  • Sit the ITIL 4 Foundation exam with a tested strategy and realistic practice

Who should attend

IT staff, security analysts, data teams and digital transformation leads.

Course outline — 5 days

  1. Day 1
    Principles, terminology and governing standardsITIL 4 Foundation
  2. Day 2
    Methods, tools and calculationsITIL 4 Foundation
  3. Day 3
    Operation, inspection and performanceITIL 4 Foundation
  4. Day 4
    Risk, troubleshooting and case studiesITIL 4 Foundation
  5. Day 5
    Best practice, assessment and action planITIL 4 Foundation
10-day outline
  1. Day 1
    Principles, terminology and governing standardsITIL 4 Foundation
  2. Day 2
    Methods, tools and calculationsITIL 4 Foundation
  3. Day 3
    Operation, inspection and performanceITIL 4 Foundation
  4. Day 4
    Risk, troubleshooting and case studiesITIL 4 Foundation
  5. Day 5
    Best practice review and mid-course assessmentITIL 4 Foundation
  6. Day 6
    Advanced analysis techniquesITIL 4 Foundation
  7. Day 7
    Digital tools, data and softwareITIL 4 Foundation
  8. Day 8
    Practical labs and simulationsITIL 4 Foundation
  9. Day 9
    Regional benchmarks and lessons learnedITIL 4 Foundation
  10. Day 10
    Capstone project and final assessmentITIL 4 Foundation

Upcoming sessions 2027–2030

CityDatesDuration
Johannesburg15 Feb 2027 – 19 Feb 20275 days
Rome19 Apr 2027 – 23 Apr 20275 days
Manama19 Sep 2027 – 23 Sep 20275 days
Cairo24 Jul 2028 – 28 Jul 20285 days
Casablanca5 Feb 2029 – 9 Feb 20295 days

No public session is listed yet. We can run this course in any city on your dates, online, or at your company.

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