Marketing, Sales & Customer Service

Public Relations & Media: Masterclass

This Public Relations & Media training course (Masterclass) is an expert masterclass built around current industry problems and led by senior practitioners. It combines international standards with practical cases from the Gulf, Africa and Europe.

Code: MK409Level: MasterclassField: Marketing, Sales & Customer ServiceFormats: 5 or 10 days · classroom, online, in-house

Objectives

  • Explain the core principles, terminology and governing standards of Public Relations & Media
  • Apply proven methods and tools for Public Relations & Media to real workplace situations
  • Analyse performance data to find risks, gaps and improvement opportunities
  • Compare your practice with international benchmarks and regional case studies
  • Build a practical action plan to apply Public Relations & Media in your organisation

Who should attend

Marketing, sales, communications and customer service teams.

Course outline — 5 days

  1. Day 1
    Principles, terminology and governing standardsPublic Relations & Media
  2. Day 2
    Methods, tools and calculationsPublic Relations & Media
  3. Day 3
    Operation, inspection and performancePublic Relations & Media
  4. Day 4
    Risk, troubleshooting and case studiesPublic Relations & Media
  5. Day 5
    Best practice, assessment and action planPublic Relations & Media
10-day outline
  1. Day 1
    Principles, terminology and governing standardsPublic Relations & Media
  2. Day 2
    Methods, tools and calculationsPublic Relations & Media
  3. Day 3
    Operation, inspection and performancePublic Relations & Media
  4. Day 4
    Risk, troubleshooting and case studiesPublic Relations & Media
  5. Day 5
    Best practice review and mid-course assessmentPublic Relations & Media
  6. Day 6
    Advanced analysis techniquesPublic Relations & Media
  7. Day 7
    Digital tools, data and softwarePublic Relations & Media
  8. Day 8
    Practical labs and simulationsPublic Relations & Media
  9. Day 9
    Regional benchmarks and lessons learnedPublic Relations & Media
  10. Day 10
    Capstone project and final assessmentPublic Relations & Media

Upcoming sessions 2027–2030

No public session is listed yet. We can run this course in any city on your dates, online, or at your company.

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