GARNETأكاديمية جارنت · Academyالعربية

IT, Cybersecurity & Data

IT Service Management (ITIL): Intermediate

This IT Service Management (ITIL) training course (Intermediate) is an intermediate programme that deepens practical skills for practitioners with field experience. It combines international standards with practical cases from the Gulf, Africa and Europe.

Code: IT206Level: IntermediateField: IT, Cybersecurity & DataFormats: 5 or 10 days · classroom, online, in-house
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Objectives

  • Explain the core principles, terminology and governing standards of IT Service Management (ITIL)
  • Apply proven methods and tools for IT Service Management (ITIL) to real workplace situations
  • Analyse performance data to find risks, gaps and improvement opportunities
  • Compare your practice with international benchmarks and regional case studies
  • Build a practical action plan to apply IT Service Management (ITIL) in your organisation

Who should attend

IT staff, security analysts, data teams and digital transformation leads.

Course outline — 5 days

  1. Day 1
    Principles, terminology and governing standardsIT Service Management (ITIL)
  2. Day 2
    Methods, tools and calculationsIT Service Management (ITIL)
  3. Day 3
    Operation, inspection and performanceIT Service Management (ITIL)
  4. Day 4
    Risk, troubleshooting and case studiesIT Service Management (ITIL)
  5. Day 5
    Best practice, assessment and action planIT Service Management (ITIL)
10-day outline
  1. Day 1
    Principles, terminology and governing standardsIT Service Management (ITIL)
  2. Day 2
    Methods, tools and calculationsIT Service Management (ITIL)
  3. Day 3
    Operation, inspection and performanceIT Service Management (ITIL)
  4. Day 4
    Risk, troubleshooting and case studiesIT Service Management (ITIL)
  5. Day 5
    Best practice review and mid-course assessmentIT Service Management (ITIL)
  6. Day 6
    Advanced analysis techniquesIT Service Management (ITIL)
  7. Day 7
    Digital tools, data and softwareIT Service Management (ITIL)
  8. Day 8
    Practical labs and simulationsIT Service Management (ITIL)
  9. Day 9
    Regional benchmarks and lessons learnedIT Service Management (ITIL)
  10. Day 10
    Capstone project and final assessmentIT Service Management (ITIL)

Upcoming sessions 2027–2030

CityDatesDuration
Tunis1 May 2028 – 5 May 20285 days
Accra28 Aug 2028 – 1 Sep 20285 days
Jeddah18 Aug 2030 – 22 Aug 20305 days
Kigali23 Dec 2030 – 27 Dec 20305 days

No public session is listed yet. We can run this course in any city on your dates, online, or at your company.

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