GARNETأكاديمية جارنت · Academyالعربية

IT, Cybersecurity & Data

IT Service Management (ITIL): Leadership Edition

This IT Service Management (ITIL) training course (Leadership Edition) is a leadership edition for managers who set direction, budgets and performance targets. It combines international standards with practical cases from the Gulf, Africa and Europe.

Code: IT606Level: Leadership EditionField: IT, Cybersecurity & DataFormats: 5 or 10 days · classroom, online, in-house
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Objectives

  • Explain the core principles, terminology and governing standards of IT Service Management (ITIL)
  • Apply proven methods and tools for IT Service Management (ITIL) to real workplace situations
  • Analyse performance data to find risks, gaps and improvement opportunities
  • Compare your practice with international benchmarks and regional case studies
  • Build a practical action plan to apply IT Service Management (ITIL) in your organisation

Who should attend

IT staff, security analysts, data teams and digital transformation leads.

Course outline — 5 days

  1. Day 1
    Principles, terminology and governing standardsIT Service Management (ITIL)
  2. Day 2
    Methods, tools and calculationsIT Service Management (ITIL)
  3. Day 3
    Operation, inspection and performanceIT Service Management (ITIL)
  4. Day 4
    Risk, troubleshooting and case studiesIT Service Management (ITIL)
  5. Day 5
    Best practice, assessment and action planIT Service Management (ITIL)
10-day outline
  1. Day 1
    Principles, terminology and governing standardsIT Service Management (ITIL)
  2. Day 2
    Methods, tools and calculationsIT Service Management (ITIL)
  3. Day 3
    Operation, inspection and performanceIT Service Management (ITIL)
  4. Day 4
    Risk, troubleshooting and case studiesIT Service Management (ITIL)
  5. Day 5
    Best practice review and mid-course assessmentIT Service Management (ITIL)
  6. Day 6
    Advanced analysis techniquesIT Service Management (ITIL)
  7. Day 7
    Digital tools, data and softwareIT Service Management (ITIL)
  8. Day 8
    Practical labs and simulationsIT Service Management (ITIL)
  9. Day 9
    Regional benchmarks and lessons learnedIT Service Management (ITIL)
  10. Day 10
    Capstone project and final assessmentIT Service Management (ITIL)

Upcoming sessions 2027–2030

CityDatesDuration
Dubai25 Apr 2027 – 29 Apr 20275 days
Riyadh16 Apr 2028 – 20 Apr 20285 days
Rome10 Sep 2029 – 21 Sep 202910 days

No public session is listed yet. We can run this course in any city on your dates, online, or at your company.

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