Objectives
- Explain the core principles, terminology and governing standards of IT Service Management (ITIL)
- Apply proven methods and tools for IT Service Management (ITIL) to real workplace situations
- Analyse performance data to find risks, gaps and improvement opportunities
- Compare your practice with international benchmarks and regional case studies
- Build a practical action plan to apply IT Service Management (ITIL) in your organisation
Who should attend
IT staff, security analysts, data teams and digital transformation leads.
Course outline — 5 days
- Day 1Principles, terminology and governing standardsIT Service Management (ITIL)
- Day 2Methods, tools and calculationsIT Service Management (ITIL)
- Day 3Operation, inspection and performanceIT Service Management (ITIL)
- Day 4Risk, troubleshooting and case studiesIT Service Management (ITIL)
- Day 5Best practice, assessment and action planIT Service Management (ITIL)
10-day outline
- Day 1Principles, terminology and governing standardsIT Service Management (ITIL)
- Day 2Methods, tools and calculationsIT Service Management (ITIL)
- Day 3Operation, inspection and performanceIT Service Management (ITIL)
- Day 4Risk, troubleshooting and case studiesIT Service Management (ITIL)
- Day 5Best practice review and mid-course assessmentIT Service Management (ITIL)
- Day 6Advanced analysis techniquesIT Service Management (ITIL)
- Day 7Digital tools, data and softwareIT Service Management (ITIL)
- Day 8Practical labs and simulationsIT Service Management (ITIL)
- Day 9Regional benchmarks and lessons learnedIT Service Management (ITIL)
- Day 10Capstone project and final assessmentIT Service Management (ITIL)
Upcoming sessions 2027–2030
| City | Dates | Duration |
|---|---|---|
| Manama | 12 Sep 2027 – 16 Sep 2027 | 5 days |
| Rome | 18 Oct 2027 – 22 Oct 2027 | 5 days |
| Muscat | 14 May 2028 – 18 May 2028 | 5 days |
| Milan | 3 Sep 2029 – 7 Sep 2029 | 5 days |
| Lisbon | 25 Mar 2030 – 29 Mar 2030 | 5 days |
| Lisbon | 5 Aug 2030 – 9 Aug 2030 | 5 days |
No public session is listed yet. We can run this course in any city on your dates, online, or at your company.