Marketing, Sales & Customer Service

Social Media Strategy: Foundations

This Social Media Strategy training course (Foundations) is an entry-level programme that builds a solid working understanding for newcomers and cross-functional staff. It combines international standards with practical cases from the Gulf, Africa and Europe.

Code: MK107Level: FoundationsField: Marketing, Sales & Customer ServiceFormats: 5 or 10 days · classroom, online, in-house

Objectives

  • Explain the core principles, terminology and governing standards of Social Media Strategy
  • Apply proven methods and tools for Social Media Strategy to real workplace situations
  • Analyse performance data to find risks, gaps and improvement opportunities
  • Compare your practice with international benchmarks and regional case studies
  • Build a practical action plan to apply Social Media Strategy in your organisation

Who should attend

Marketing, sales, communications and customer service teams.

Course outline — 5 days

  1. Day 1
    Principles, terminology and governing standardsSocial Media Strategy
  2. Day 2
    Methods, tools and calculationsSocial Media Strategy
  3. Day 3
    Operation, inspection and performanceSocial Media Strategy
  4. Day 4
    Risk, troubleshooting and case studiesSocial Media Strategy
  5. Day 5
    Best practice, assessment and action planSocial Media Strategy
10-day outline
  1. Day 1
    Principles, terminology and governing standardsSocial Media Strategy
  2. Day 2
    Methods, tools and calculationsSocial Media Strategy
  3. Day 3
    Operation, inspection and performanceSocial Media Strategy
  4. Day 4
    Risk, troubleshooting and case studiesSocial Media Strategy
  5. Day 5
    Best practice review and mid-course assessmentSocial Media Strategy
  6. Day 6
    Advanced analysis techniquesSocial Media Strategy
  7. Day 7
    Digital tools, data and softwareSocial Media Strategy
  8. Day 8
    Practical labs and simulationsSocial Media Strategy
  9. Day 9
    Regional benchmarks and lessons learnedSocial Media Strategy
  10. Day 10
    Capstone project and final assessmentSocial Media Strategy

Upcoming sessions 2027–2030

CityDatesDuration
Rome12 Apr 2027 – 16 Apr 20275 days
Milan8 May 2028 – 19 May 202810 days
Lisbon3 Jun 2030 – 7 Jun 20305 days
Kuwait City13 Oct 2030 – 17 Oct 20305 days

No public session is listed yet. We can run this course in any city on your dates, online, or at your company.

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