Marketing, Sales & Customer Service

Corporate Communication: Foundations

This Corporate Communication training course (Foundations) is an entry-level programme that builds a solid working understanding for newcomers and cross-functional staff. It combines international standards with practical cases from the Gulf, Africa and Europe.

Code: MK110Level: FoundationsField: Marketing, Sales & Customer ServiceFormats: 5 or 10 days · classroom, online, in-house

Objectives

  • Explain the core principles, terminology and governing standards of Corporate Communication
  • Apply proven methods and tools for Corporate Communication to real workplace situations
  • Analyse performance data to find risks, gaps and improvement opportunities
  • Compare your practice with international benchmarks and regional case studies
  • Build a practical action plan to apply Corporate Communication in your organisation

Who should attend

Marketing, sales, communications and customer service teams.

Course outline — 5 days

  1. Day 1
    Principles, terminology and governing standardsCorporate Communication
  2. Day 2
    Methods, tools and calculationsCorporate Communication
  3. Day 3
    Operation, inspection and performanceCorporate Communication
  4. Day 4
    Risk, troubleshooting and case studiesCorporate Communication
  5. Day 5
    Best practice, assessment and action planCorporate Communication
10-day outline
  1. Day 1
    Principles, terminology and governing standardsCorporate Communication
  2. Day 2
    Methods, tools and calculationsCorporate Communication
  3. Day 3
    Operation, inspection and performanceCorporate Communication
  4. Day 4
    Risk, troubleshooting and case studiesCorporate Communication
  5. Day 5
    Best practice review and mid-course assessmentCorporate Communication
  6. Day 6
    Advanced analysis techniquesCorporate Communication
  7. Day 7
    Digital tools, data and softwareCorporate Communication
  8. Day 8
    Practical labs and simulationsCorporate Communication
  9. Day 9
    Regional benchmarks and lessons learnedCorporate Communication
  10. Day 10
    Capstone project and final assessmentCorporate Communication

Upcoming sessions 2027–2030

CityDatesDuration
Sharjah11 Mar 2029 – 15 Mar 20295 days
Prague28 May 2029 – 1 Jun 20295 days
Geneva8 Jul 2030 – 12 Jul 20305 days
Athens9 Dec 2030 – 13 Dec 20305 days

No public session is listed yet. We can run this course in any city on your dates, online, or at your company.

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